Tag Archives: Dealing Effectively with Conflict

UBC is holding a three-days seminar titled “Communicating on the edge: managing emotion, conflict and change”. Seminar shows that responding calmly in highly charged situations requires skills and attitudes that can be learned. Become more proactive about managing emotions, reactions and defensive behaviours during this weekend intensive. Learn to respond calmly and cultivate listening skills as a way to diffuse strong emotions.

Experienced instructors in the fields of emotional intelligence, conflict resolution and motivational interviewing will engage you to think differently about disputes and your reactions to them. Interactive learning and practical tools will support the development of new insight. Learn to deal with resistance and manage the emotional climate in creative and constructive ways.

LC 602 S10A  Thu, Jul 22, 6-9pm, Fri-Sat, Jul 23-24, 10am-4pm; UBC Robson Square. $295+tax


Day 1: Changing the Emotional Climate
Facilitator: Ann Rice

Managing difficult conversations begins with you and your own emotional management. Emotional Intelligence provides a framework to understand how your emotions can make the difference between a calm response and over reaction. Discover the basics of the emotional brain and the impact of emotional hijacking on your intentions, values and responses. Learn the EQ competencies of self-awareness and managing impulses as you prepare to assert yourself more confidently in charged situations.

* Learn about “emotional literacy” and how it helps you to regulate yourself in tricky conversations
* Explore how understanding yourself helps in understanding others
* Listen assertively to move the conversation forward
* Monitor emotional cues to read others and fine tune your responses

Day 2: Dealing Effectively with Conflict
Facilitator: Gary Harper

Improving your ability to respond to conflict is a core competency in building effective workplace teams and stronger relationships. Managing the emotional climate, a theme of the previous session, sets the stage for dealing with defensive behaviour and uncomfortable emotions such as anger or fear. Learn how underlying beliefs and hidden assumptions can fuel conflicts. Develop the awareness and skill practice to be able to calmly probe and not back away from tense interactions. Apply techniques such as breathing, self-talk, assertiveness scripts and empathy to manage your emotional triggers and those you interact with.

Day 3: Changing the Conversation: From Persuasion to Possibility
Facilitator: Cristine Urquhart

In these times of social turmoil and economic upheaval, the topic of change can provoke mixed feelings. Understanding the process of change and how language influences outcomes can support the success of these difficult conversations. A Motivational Interviewing perspective provides an understanding of how motivation and resistance happen in relationship. Learn to identify change talk and shift the momentum of the conversation. Recognize when you are on the wrong side of the conversation, and understand how your approach can either increase resistance or enhance the motivation to change. Use key strategies to strengthen collaboration and practice guiding the conversation toward positive change, whether its peers or staff.

More information on http://www.lifeandcareer.ubc.ca/summer/#EDGE